Shipping policy

Shipping Policy

Capricorn Clothing Company

Everything we sell is printed and packed here in Rockhampton, Central Queensland. Here is how your order gets to you.

Where we ship

We ship Australia wide. We are not shipping internationally at this stage.

If you are local to Rockhampton, you can collect your order instead. Choose Local pickup at checkout and we will email you when it is ready.

What shipping costs

Shipping is calculated at checkout based on your postcode and the weight of your order. You will see the exact cost before you pay, so there is nothing to work out afterwards.

How quickly we post

We pack and post orders within 1 to 2 business days. Orders placed on a weekend or public holiday go out on the next business day.

We work in small runs and hold limited stock, so now and then something sells out between your order and our packing bench. If that happens we will contact you within that same window with your options, including a full refund.

Delivery times

We send with Australia Post. You can choose Parcel Post or Express Post at checkout.

How long delivery takes depends on where you are. Australia Post publishes current estimates and a delivery time calculator at auspost.com.au, and that is the most accurate guide we can point you to. As a general rule, regional and remote addresses take longer than capital cities.

Those timeframes belong to Australia Post rather than us, and they stretch during December, sale periods and severe weather. If we know about a delay, we will tell you.

Tracking

Every order is sent with tracking. You will get an email with your tracking number as soon as your parcel is on its way. If it has not turned up, have a look in your junk folder before you worry.

Local pickup

Johnson’s 4WD, 61 Lucas Street, Berserker QLD 4701. Business hours 7:00 am to 5:00 pm.

Choose Local pickup at checkout and we will email you when your order is ready. Please bring your order confirmation with you.

If something goes wrong

Your order is our responsibility until it reaches you. If your parcel is running late, has gone missing, or turns up damaged, email us and we will sort it out.

hello@capricornclothingcompany.com.au

Getting in touch reasonably promptly helps, because it lets us lodge an enquiry with Australia Post while the trail is still warm.

Nothing in this policy limits your rights under the Australian Consumer Law.

Wrong or incomplete addresses

Please check your delivery address before you pay. If a parcel comes back to us because the address was wrong or incomplete, we will get in touch and re-send it once return postage is covered.

If you spot a mistake straight after ordering, email us immediately. If the parcel has not gone out yet, we will fix it.